FAQ

Please refer to our size guide for all sizing recommendations

1. Mix a small amount of baby shampoo or dish soap in a bowl of water

2. Use a toothbrush (maybe your brothers… jk) to scrub any spots or stains

3. With a damp washcloth, rise thoroughly and let air dry

We carry various different hat styles and materials within our shop. Each style and fit may fit slightly differently based on material and snapback strap. You can refer to the size guide to find how each style may fit your child!

Please send an email to us at info@cashandcoshop.com containing your name, email, order number, and pictures of the defective hat. We are happy to investigate this issue and we will reach out with possible solutions to your issue!

We will accept exchanges for up to 15 days after delivery. Use the link below to submit an exchange form. Once the form has been accepted, you will receive further instructions via email to return your items.

Please click here to begin your exchange.

All sales are final. However, if you’re not satisfied with your order upon arrival, return it to us unworn and unwashed in a bag within 15 business days and we’ll issue an exchange or store credit.

Please refer to our size guide for all sizing recommendations.

Hand wash cold

Do not bleach

Hang to dry

Do not iron

Our swim line is a slim European cut and fit as stated in the sizing chart. (link to sizing chart) All swim pieces have ties for adjustability and overall comfort.

When in doubt, SIZE UP!

Please send an email to us at info@cashandcoshop.com containing your name, email, order number, and pictures of the damage. We are happy to investigate this issue and we will reach out with possible solutions to your issue!

We will accept exchanges for up to 15 days after delivery. Use the link below to submit an exchange form. Once the form has been accepted, you will receive further instructions via email to return your items.

Click here to begin your exchange.

All sales are final. However, if you’re not satisfied with your order upon arrival, return it to us unworn and unwashed in a bag within 15 business days and we’ll issue an exchange or credit.

Please refer to our size guide for all sizing recommendations.

Our backpacks are designed to fit any school supplies needed (folders, books, paper, pencils, pens).

Please send an email to us at info@cashandcoshop.com containing your name, email, order number, and pictures of the damage. We are happy to investigate this issue and we will reach out with possible solutions to your issue!

We will accept exchanges for up to 15 days after delivery. Use the link below to submit an exchange form. Once the form has been accepted, you will receive further instructions via email to return your items.

Please click here to begin your exchange.

All sales are final. However, if you’re not satisfied with your order upon arrival, return it to us unused and unwashed in a bag within 15 business days and we’ll issue an exchange or credit.

We are sorry to hear about this, please send us an email at info@cashandcoshop.com containing your name, email, order number, and what was received in your order. We are happy to assist with the issue in a timely manner!

You can check your order status using the link in your email. Each product may have a different fulfillment time frame. Ready to ship products generally take 5-10 business days, however we recommend referencing the product page at the time your order is placed for the most accurate fulfillment estimate.

All preorder timelines are specific to the date and product purchased. You can find preorder shipping estimates under the product page, during the time you make your purchase. Of course, our team is happy to help with any questions on your order.

Our return policy can be found on our return page.

After the return/exchange form has been completed, you will receive an email containing instructions on how to ship your items back to us. If you do not receive this email after 2-3 business days, please reach out and we will make sure to instruct you. 

Once we receive the returned product(s) back at our warehouse (after inspection), our team will process your return. Please allow up to 2 weeks for returns to be processed.

For more information, please see our return policy here.

Please send an email to info@cashandcoshop.com if you need to edit your order before it has been shipped. If possible, we are happy to add products, change sizes, or edit a shipping address.

When you order merchandise from another country, you are required to pay customs to bring that item into the country, which is your country’s sales tax. We cannot declare your item as a gift, as that is illegal and a federal offense in the United States.

All final sale, third party or warehouse sale purchases are not eligible for a return or exchange.

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to the correct address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to the correct address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Orders typically take 1-3 business days to process before shipping, unless otherwise noted under the shipping details on the product page during the time you make your purchase. International orders can take 1-2weeks+ to arrive once they have shipped. 

Our warehouse is open Monday-Friday and is closed on national and state holidays. If you have questions about your order, please email info@cashandcoshop.com and our team can assist.

Free shipping is available for US orders over $100 before taxes.

Please send us an email at info@cashandcoshop.com containing your name, email, order number, and the issue with your order. We are happy to investigate the shipping and get back to you in a timely manner.

We use a handful of delivery partners (including FedEx and UPS) to deliver our products. We have been working on maximizing our efficiency and have increased the staff in our warehouse; however, delays are still expected. While we do our best to provide our best estimated delivery date to you, high shipping volume may result in delays to those estimates. Most packages will deliver within 1 to 2 days of the estimated delivery date.

We are seeing longer delays in the USPS network, due to the surge in holiday shipping.

Yes, we love our retailers. We only work with qualified and hand selected retailers across the country. If you believe that we would be a good fit, feel free to apply here.

Please apply here if you want to apply to be a Cash & Co. retailer.

For any and all wholesale inquiries, information or questions - reach out to sales@cashandcoshop.com

More information is coming in August 2022.

However, all featured reps and models are a part of the Cash Crew membership program. The next wave of Cash Crew members will open and start in September 2022.

Memberships are MAXED out at 300 members. Our members have exclusive modeling opportunities,  steep member discounts, secret member drops, help design future projects and are in with the brand. Join a community of other members that are dedicated to wear with flair!

If you want to be notified first before opening up to all  - please fill out the form at this link.